1. Information We Collect
We collect only information that is necessary to deliver, operate, and support our software and services.
1.1 Client & Business Information
Company name, address, trade license details
Contact person name, email address, phone number
Billing and invoicing details
Support and communication records
1.2 Software & Usage Data
System configuration data
User account details (roles, permissions, usernames)
Application logs required for debugging, performance monitoring, and security
Usage statistics (non-intrusive, non-behavioral tracking)
1.3 Employee & End-User Data (Client-Controlled)
For systems such as Payroll, HRM, or POS, FlowPro Soft may process:
Employee profiles
Salary, attendance, and payroll records
Sales and transaction data
Important: This data belongs entirely to the client. FlowPro Soft acts strictly as a data processor, not the data owner.
2. How We Use Information
We use collected information solely for legitimate business and operational purposes, including:
Software deployment, configuration, and customization
User authentication and access control
System maintenance, updates, and bug fixes
Technical support and troubleshooting
Billing, licensing, and contract management
Legal, regulatory, and security compliance
We do not sell, rent, or trade client data under any circumstances.
3. Cloud vs Local (On-Premise) Installations
3.1 Cloud-Hosted Systems
Data is stored on secure servers selected or approved by FlowPro Soft or the client
Access is restricted and logged
Industry-standard security practices are followed
3.2 Local / On-Premise Systems
All data remains on the client’s own servers or infrastructure
FlowPro Soft has no access unless explicitly authorized for support purposes
Data security and backups are primarily the client’s responsibility
4. Data Sharing & Disclosure
We may disclose information only in the following limited cases:
When required by law, court order, or government authority
With written consent from the client
To trusted third-party service providers strictly for operational needs (e.g., hosting, SMS, email gateways), under confidentiality agreements
No unnecessary third-party access is permitted.
5. Data Security
We implement reasonable and industry-accepted technical and organizational measures, including:
Role-based access control
Encrypted connections (where applicable)
Secure authentication mechanisms
Controlled administrative access
However, no system is completely immune to risk. Clients are responsible for enforcing internal security policies, strong passwords, and access governance.
6. Data Retention
Client data is retained only for the duration of the active service agreement
Upon termination, data handling follows the contract terms (export, deletion, or handover)
Backup retention policies depend on the chosen deployment model
7. Client Rights & Responsibilities
Clients have the right to:
Access their data
Request corrections
Request data export (subject to contract terms)
Clients are responsible for:
Lawful collection of employee/customer data
Compliance with local labor, tax, and data protection laws
Informing end-users about data usage within their organization
8. Cookies & Website Tracking
Our website may use basic cookies for:
Session management
Performance analytics
Security purposes
These cookies do not collect sensitive personal data.
9. Policy Updates
FlowPro Soft reserves the right to update this Privacy Policy at any time to reflect:
Legal or regulatory changes
Service improvements
Security enhancements
Updated versions will be published on our official website.
10. Contact Information
For privacy-related questions, data requests, or concerns, contact:
FlowPro Soft
Email: [[email protected]]
Website: [FlowPro Soft]
Location: Bangladesh